Tourism & Hospitality Business Support & Guidance During COVID-19

We’ve produced guidance below on specific topics to help you re-open your business. We will continue to update this information, please let us know if there is anything you’d like us to add to our website, Email:

Guidance for businesses following the Welsh Government announcement of a local lock down in the Caerphilly county borough area (8th September):

Local lockdown guidance – FAQS for businesses

Caerphilly Coronavirus Lockdown FAQs – Welsh Gov website

NHS COVID-19 app: guidance for businesses and organisations:

From 24 September NHS Covid-19 app users will be able to scan (check-in) as they enter a venue. If people who visited the venue test positive for coronavirus, other app users who were there at the same time may be sent an alert.
The app notification will never mention the name of your venue, it will just let app users know that they may have come into contact with coronavirus. More details can be found below.

NHS COVID-19 app: guidance for businesses and organisations

Help support contract tracing by displaying official NHS QR posters at entrances from 24 September 2020.

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Guidance to help tourism and hospitality businesses safely re-open during the coronavirus (COVID-19) pandemic

The purpose of the guidance is to inform businesses working in the visitor economy in Wales of ongoing legal restrictions and requirements related to the coronavirus.

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Working safely during the coronavirus (COVID-19) outbreak

Before restarting work, you should ensure the safety of the workplace by carrying out a risk assessment in line with HSE guidance.

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Workplace guidance for employers and employees: COVID19

Guidance for employers and employees to keep safe in the workplace during the coronavirus (COVID-19) pandemic.

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COVID-19 secure advice and risk assessments for hospitality businesses in Wales

UK Hospitality Cymru - Reopening Guidance for Hospitality in Wales.

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Reopening and adapting your food business during COVID-19

This guidance is for food businesses looking to operate during the COVID-19 pandemic.

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Example risk assessment template

Take a look at the attached example risk assessment which you can adapt for your business.

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Test, trace, protect: guidance for employers

Employers' responsibilities to help with coronavirus testing and contact tracing.

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Guidance for reopening children's playgrounds and outdoor play areas

Owners and operators of outdoor children’s playgrounds or outdoor play areas, should read the latest Welsh Government’s guidance on reopening children’s playgrounds and outdoor play areas.

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Guidance for the safe management of toilets used by the public during the coronavirus pandemic

Providing safer toilets for public use during Coronavirus.

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Is your buisness 'Good to Go'?

'We’re Good To Go' is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing.

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'Addo. My promise to Wales'

As Wales’ tourism industry starts to re-open, Visit Wales' key communication message is ‘Visit Wales. Safely.’

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'Addo. My promise to Wales' - Toolkit

Use the handy toolkit to make it even easier for you to get involved, which will be ready and shared imminently. In the meantime download Visit Wales' pledge on a page and our poster, and explore the new content online. Share your pledges with Visit Wales on social using #addo #VisitWalesSafely.

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Covid-19 business support and advice

Take a look at Caerphilly CBC's business support and advice page with information on grants and job retention scheme.

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Caerphilly CBC business grants and funding

The Council is still running its regular grants schemes to support new expanding businesses.

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COVID-19 UK Tourism Consumer Tracker Survey

The latest weekly report from the UK Consumer Tracker survey is available on the Visit Britain website. This provides the latest results of attitudes and intentions to take holidays in the UK and Wales this year.

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‘Check, Change, Go’

The UK has left the EU, and the transition period after Brexit comes to an end this year. The UK Government has launched a new campaign to help businesses and individuals prepare for the end of the transition period.

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