Tourism & Hospitality Business Support & Guidance During COVID-19

We’ve produced guidance below on specific topics to help you re-open your business. We will continue to update this information, please let us know if there is anything you’d like us to add to our website, Email:

The current proposals at the last Welsh Government review on 10 July, which are subject to change, envisage re-opening the visitor economy as follows:

6 July 2020
Outdoor visitor attractions
On 6 July the Welsh Government lifted the requirement to stay local allowing people to travel around Wales and to visit outdoor visitor attractions, subject to strict social distancing and hand hygiene guidelines.

11 July 2020
Reopening self-contained holiday accommodation

Self-catering accommodation can only be let to members of the same or extended household. This also includes serviced accommodation where bedroom occupancy can only be let to the same or extended household and not, for example, friends booking a twin bedroom or a family bedroom, etc.
This includes any accommodation that is entirely self-contained, e.g. holiday cottages, holiday caravans including touring caravans, motorhomes, boats and some glamping accommodation with their own kitchens and bathrooms that no other guests use.
Also in this category:

Hotels and other serviced accommodation (e.g. B&Bs, hostels, etc.) that do provide en-suite rooms and can provide room service meals.
Caravan parks where accommodation is entirely self-contained – but shared facilities on the premises will remain closed, such as swimming pools, leisure facilities, shared shower and toilets blocks, shared laundry, etc, and public areas in other accommodation types. This means any caravan or touring site where individual accommodation has its own supply of water for on board shower, WC and cooking with strict application of guidance on shared waste disposal and water points.
All shared facilities, aside from water and disposal points, should remain closed including toilets, shower blocks, laundry, restaurants, nightclubs, bars, cafes, etc.

13 July 2020
Pubs, bars, cafes and restaurants re-open outdoors
Indoor visitor attractions (EXCLUDING any part of a visitor attraction which is underground).

25 July 2020
Camping and caravanning with shared facilities prepare for re-opening

3 August
Indoor hospitality prepare for re-opening
Check back later for more information.

To be confirmed:
Re-opening of remaining visitor attractions subject to further scientific advice and discussions with the industry
Check back later for more information.

Guidance to help tourism and hospitality businesses safely re-open during the coronavirus (COVID-19) pandemic

The purpose of the guidance is to inform businesses working in the visitor economy in Wales of ongoing legal restrictions and requirements related to the coronavirus.

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Working safely during the coronavirus (COVID-19) outbreak

Before restarting work, you should ensure the safety of the workplace by carrying out a risk assessment in line with HSE guidance.

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Workplace guidance for employers and employees: COVID19

Guidance for employers and employees to keep safe in the workplace during the coronavirus (COVID-19) pandemic.

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COVID-19 secure advice and risk assessments for hospitality businesses in Wales

UK Hospitality Cymru - Reopening Guidance for Hospitality in Wales.

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Reopening and adapting your food business during COVID-19

This guidance is for food businesses looking to operate during the COVID-19 pandemic.

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Example risk assessment template

Take a look at the attached example risk assessment which you can adapt for your business.

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Test, trace, protect: guidance for employers

Employers' responsibilities to help with coronavirus testing and contact tracing.

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Guidance for reopening children's playgrounds and outdoor play areas

Owners and operators of outdoor children’s playgrounds or outdoor play areas, should read the latest Welsh Government’s guidance on reopening children’s playgrounds and outdoor play areas.

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Guidance for the safe management of toilets used by the public during the coronavirus pandemic

Providing safer toilets for public use during Coronavirus.

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Is your buisness 'Good to Go'?

'We’re Good To Go' is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing.

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'Addo. My promise to Wales'

As Wales’ tourism industry starts to re-open, Visit Wales' key communication message is ‘Visit Wales. Safely.’

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'Addo. My promise to Wales' - Toolkit

Use the handy toolkit to make it even easier for you to get involved, which will be ready and shared imminently. In the meantime download Visit Wales' pledge on a page and our poster, and explore the new content online. Share your pledges with Visit Wales on social using #addo #VisitWalesSafely.

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Eat Out to Help Out

Restaurants, bars, cafes and other establishments who use the Eat Out to Help Out scheme will offer a 50% reduction, up to a maximum of £10 per person, to all diners who eat and/or drink-in throughout August.

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Covid-19 business support and advice

Take a look at Caerphilly CBC's business support and advice page with information on grants and job retention scheme.

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Caerphilly CBC business grants and funding

The Council is still running its regular grants schemes to support new expanding businesses.

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Caerphilly CBC Coronavirus safety grant

Grant funding is being made available through the Caerphilly Enterprise Fund to assist non-essential retail and service businesses to re-open safely.

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COVID-19 UK Tourism Consumer Tracker Survey

The latest weekly report from the UK Consumer Tracker survey is available on the Visit Britain website. This provides the latest results of attitudes and intentions to take holidays in the UK and Wales this year.

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‘Check, Change, Go’

The UK has left the EU, and the transition period after Brexit comes to an end this year. The UK Government has launched a new campaign to help businesses and individuals prepare for the end of the transition period.

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